ocbet Privacy Policy – How We Protect Your Personal Data
At ocbet, your privacy matters. This Privacy Policy explains exactly what data we collect from Filipino players, how we use it, who we share it with, and what rights you have over your information. Please read it carefully before creating your account or using any part of the platform.
1. Information We Collect
When you register and use the ocbet platform, we collect several categories of personal information necessary to provide you with a safe, compliant, and fully functional online gaming experience. The types of data we collect depend on how you interact with the platform, and we only gather what is genuinely needed for the purposes described in this policy. We collect this information directly from you during registration, automatically through your use of the platform, and occasionally from third-party payment providers operating in the Philippines.
Account and identity information includes your full name, date of birth, gender, email address, mobile number, and a government-issued ID number when you complete identity verification. This information is required to confirm your eligibility to use the platform, verify that you meet the minimum age requirement of 21 years, and comply with applicable Philippine regulations. Without this information, we are unable to activate a fully functional account for you.
Payment and transaction information includes details related to your deposits and withdrawals conducted in Philippine Peso (PHP). This covers your GCash account reference, Maya wallet details, QR Ph transaction identifiers, or online banking reference numbers used when funding or withdrawing from your ocbet account. We do not store full payment credentials directly — transactions are processed through certified payment gateways — but we retain transaction records for audit, fraud prevention, and regulatory compliance purposes.
Device, browser, and usage data is collected automatically whenever you visit or interact with the platform. This includes your IP address, browser type and version, device model and operating system, screen resolution, session duration, pages visited, and features used during a session. We also collect data on your betting activity and game history in order to personalise the experience and detect any unusual or potentially fraudulent patterns. All of this data is tied to your account and stored securely in line with the security practices described later in this policy.
2. How We Use Your Information
ocbet uses the personal data we collect for a defined set of purposes, all of which are directly connected to delivering, securing, and improving the platform for Filipino players. We do not use your data for purposes unrelated to your use of the platform, and we do not sell your personal information to any third party for their own marketing use. Every use of your data described below has a clear and legitimate basis under applicable data protection principles.
Your account and identity data is used to create and maintain your player account, verify your age and identity, process deposits and withdrawals in Philippine Peso, and communicate with you about your account activity. We also use this data to investigate disputes, respond to support requests submitted to [email protected], and fulfil our obligations under Philippine gaming and anti-money laundering regulations. Without using your data for these purposes, we would not be able to operate the platform lawfully or safely.
Your device and usage data is used to maintain platform performance, monitor for fraud and suspicious activity, optimise the mobile experience across Philippine Android and iOS devices, and improve the sportsbook, live casino, and slot online game interfaces based on actual user behaviour. We may also use aggregated and anonymised usage data to analyse trends across the platform as a whole — this analysis never identifies you personally and is used purely for internal product development.
Where you have opted in to receive marketing communications, your contact details and preferences may be used to send you relevant promotions, game updates, or platform news by email or SMS. You may withdraw this consent at any time by contacting [email protected]. Withdrawal of marketing consent will not affect your ability to use any core feature of the platform.
3. Cookies and Tracking Technologies
ocbet uses cookies and similar tracking technologies to ensure the platform functions correctly and to provide you with a personalised, responsive experience. Cookies are small data files stored on your device when you visit the platform, and they help us remember your session, language preferences, and login status so you do not have to re-enter your details every time you return. Some cookies are strictly necessary for the platform to operate — without them, features like secure login and session continuity would not work properly.
We also use functional cookies that remember your in-platform settings such as preferred sports categories, recently viewed games, and notification preferences. These cookies improve your experience but are not essential to the core platform. Additionally, analytical cookies help us understand how users navigate the site — for example, which games are most frequently launched on mobile devices in the Philippines and where users encounter friction during the registration or deposit process. This data is used in aggregated, non-identifiable form to guide platform improvements.
You can manage your cookie preferences through your browser settings at any time. Disabling strictly necessary cookies may limit certain platform features or prevent you from logging in. Disabling analytical cookies will not affect your ability to use the platform but will reduce our ability to improve the service based on your usage patterns. By continuing to use the ocbet platform after reading this notice, you acknowledge our use of cookies as described here.
4. Data Storage and Security
All personal data collected by ocbet is stored on secured servers with access controls, encryption, and monitoring systems in place to protect against unauthorised access, disclosure, alteration, or destruction. We use industry-standard Transport Layer Security (TLS) encryption for all data transmitted between your device and the ocbet platform, whether you are accessing the site from a desktop browser or through the mobile app on a Philippine Android or iOS device. Sensitive account and payment data is additionally protected at rest using encryption protocols appropriate for financial services platforms.
Access to personal data within the ocbet organisation is restricted on a strict need-to-know basis. Only authorised personnel involved in account management, fraud prevention, payment processing, and regulatory compliance are permitted to access identifiable user data, and they are bound by confidentiality obligations. We maintain internal data handling policies and conduct regular reviews to ensure these standards are upheld across all teams that interact with user information.
We retain your personal data for as long as your account is active and for a reasonable period thereafter as required by applicable law, regulatory obligations, or legitimate business purposes such as resolving disputes or preventing fraud. If you request deletion of your account and data, we will process that request as described in the User Rights section of this policy, subject to any retention obligations we are legally required to fulfil. We will notify you if a data breach occurs that materially affects your personal information, in accordance with applicable Philippine data protection requirements.
5. Sharing Data with Third Parties
ocbet does not sell, rent, or trade your personal information to third parties for their own commercial purposes. However, in order to deliver the full range of platform services to players in the Philippines, we do share certain data with a limited set of trusted service providers and regulatory bodies under strictly controlled conditions. Each third party that receives your data is bound by confidentiality agreements and data processing obligations consistent with the standards described in this policy.
Payment service providers — including the operators of GCash, Maya, QR Ph, and participating Philippine online banking channels — receive the minimum account and transaction information necessary to process your deposits and withdrawals in Philippine Peso. These providers operate under their own privacy policies and are regulated by the Bangko Sentral ng Pilipinas (BSP). Game content studios and software providers that power the live casino, sportsbook, and slot online titles available on the platform may receive anonymised session data necessary to deliver and audit game outcomes, but they do not receive your personally identifiable registration details.
We may also disclose your personal data to regulatory authorities, law enforcement agencies, or government bodies in the Philippines when we are legally required to do so — for example, in connection with anti-money laundering investigations, age verification audits, or court orders. In all such cases, we disclose only the minimum information required by the legal obligation and will inform you of such disclosure where we are permitted by law to do so. We will never voluntarily disclose your data to any government body beyond what the law requires.
6. Your Rights Over Your Personal Data
As a registered user of the ocbet platform and a data subject under applicable Philippine data protection law, you have a number of rights in relation to the personal information we hold about you. These rights are meaningful and enforceable, and ocbet is committed to honouring them promptly and transparently. You do not need to provide a specific reason to exercise most of these rights — a clear written request sent to [email protected] is sufficient to begin the process.
Right of access: You may request a copy of the personal data we hold about you at any time. We will provide this in a clear, readable format within a reasonable timeframe. Right to correction: If any of your personal data is inaccurate or out of date — for example, a change of mobile number or address — you may request that we update it, or you may update certain details directly through your account settings. Right to deletion: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations we are required to fulfil.
Right to object to processing: Where we process your data based on legitimate interests rather than legal obligation, you have the right to object and we will cease processing unless we have compelling legitimate grounds that override your interests. Right to withdraw marketing consent: If you have opted in to receive promotional communications, you may withdraw that consent at any time without affecting your platform access. To exercise any of these rights, contact our support team at [email protected] with your registered email address and a description of your request. We aim to respond to all data rights requests within thirty (30) calendar days.
7. Protection of Minors
ocbet is strictly an adults-only platform. The minimum age for registration and participation is 21 years, in accordance with Philippine online gaming regulations. We do not knowingly collect, store, or process the personal data of anyone under this age limit. Age verification is a mandatory step during account creation, and we reserve the right to request additional government-issued identity documents at any time to confirm that a registered user meets the eligibility requirement.
If we discover or are made aware that a minor has accessed the platform or provided personal data during a registration attempt, we will immediately suspend the associated account, delete any personal data collected in connection with that account to the extent permitted by law, and report the matter to the appropriate authority if required. We do not target minors with any form of marketing communication and our platform design, content, and advertising are directed exclusively at adults aged 21 and above in the Philippines.
Parents and guardians who believe that a minor in their household may have attempted to register or use the platform are encouraged to contact us immediately at [email protected]. We take all such reports seriously and will investigate and act on them promptly. We also support the use of parental control software and device management tools that can restrict access to online gaming platforms as part of a broader approach to responsible gaming in Filipino households.
8. Policy Updates and How to Contact Us
ocbet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, applicable Philippine law, or regulatory guidance. When we make material changes to this policy, we will notify registered users through a platform notification or by email to the address associated with your account. The effective date of the most recent revision is displayed at the top of this page, and we encourage you to review the policy periodically to stay informed.
Your continued use of the ocbet platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with any changes to this policy, you should stop using the platform and may request deletion of your account and associated personal data as described in the User Rights section above. We will always maintain a current version of this policy on the platform so that you can review it at any time.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ocbet handles your personal information, please contact our support team directly at [email protected]. Include your registered email address and a clear description of your query so that we can respond accurately and efficiently. We are committed to addressing all privacy-related enquiries from Filipino players in a timely, transparent, and respectful manner, and we take our responsibility to protect your data seriously at every level of the organisation.
Questions About Your Data or Account?
Our FAQ covers the most common questions about accounts, payments, and platform features. If you need to exercise a data right or have a privacy concern, reach out directly at [email protected]. Ready to join thousands of Filipino players on a platform that puts your security first?